customer service executive

•    Responsible for Order Processing (Key in orders on client's provided ERP system & Order Management on Customer's dashboard).
•    Managing Order processing, Order Execution and Order Acknowledgement through customer's portals and effective database.
•    Candidate should be able to handle the Complex and critical cases of customers and providing a proper resolution which meets their satisfaction Level.
•    Become a point of contact for escalated customers.
•    Candidate should be able to handle high volume of Order and its related key activities such as preponed shipment/ Postponed scheduled delivery etc.
•    Provided experience in decision making, identified and understood issues, problems and opportunities by compared data from different resources to draw conclusion.
•    Responding Customer and inter-departmental team in a timely manner with efficient results to their issues.
•    Should be able to Co-ordinate with operational teams like Production, Quote, Purchase, Quality, Inventory, Shipping etc. for timely delivery of material as per customer requirement & maintain 100% OTD. 
•    Analyze Sales perspective report and able to narrate findings.
•    Should have good experience in ERP software i.e. SAP, EPICOR & CRM will be adding values to the organization.
•    Keep records of generated Orders and prepare weekly and monthly reports.
•    Hands on experience of MS office functions (excel, word, power point), Power BI for Dashboard & report preparation.
•    Excellent communication skills in verbal and as well written required for customer interaction.