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Senior Manager IT

Date:  10-Aug-2022
Country:  US
Company:  LTTS

1.     Lead IT- Infra,   IT Operations. IT service Management related matters for the assigned Location/ Region / Territory.

2.     Evaluate – Design – Deploy & Manage IT infra requirements in line with the business need

3.     SLA Driven approach

4.     Should be able to coordinate with multiple IT support teams to handle following IT domains

a.      Helpdesk-Management, Network Management, Server Management, Asset Management , IT Operations ,  IT Security Operations , IT Team management, Capacity Management

5.     Ability to manage & maintain large user base IT Infra

6.     Oversees the administration, Management and maintenance of the Location IT infrastructure

7.     Responds to escalated help desk issues, Interact with internal clients on all levels to help & resolve IT-related issues and provides answers in a timely manner.

8.     Interact with external clients for infrastructure / ODC Setup.

9.     Manage the ODC Infrastructure as per client requirement /guidelines.

10.  Manage the IT Infrastructure as per the Organization Security guidelines /ISO – 27001/ ITAR / AS91000 / TISAX Standard, actively participate in Corporate and customer information security audits.

11.  Complete management of LAN, WAN, MPLS, SDWAN connectivity in coordination with central NOC team.