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IT Engineer

Date:  22-Nov-2022
Location:  New Jersey
State:  Edis
Country:  US
Company:  LTTS

Position Summary:

This position is for Senior IT Engineer with experience in IT support field for 5+ years, worked in similar environment of IT support at various levels.

Essential Functions:

  • Diagnoses and troubleshoots software and hardware problems and help customers install applications and programs.
  • Provides technical support to resolve network issues, configuring operating systems and using remote desktop connections to provide immediate support.
  • Tracks requests and solutions, delivers metrics, and delivers standard reports for periodic management review.
  • Monitors and execute tickets in ticketing system and makes sure tickets are addressed in a timely fashion.
  • Performs preventative maintenance including server updates, checking backups, anti-virus and application maintenance.
  • Central IT asset management including hardware and software inventory.
  • Provides remote support over the phone using remote assist tools.
  • Manages intake of internal and external technical support requests establishing priorities.
  • Applies technical knowledge and systems/software expertise to identify root cause of issues responding and articulating solutions.
  • Triages between end user and vendors to assist in resolving client issues with hardware, software, communications (networks/ISP’s) and desktop applications.
  • Collaborates with teammates to further develop self-knowledge of technology while supporting same teammates to meet or exceed expectation.
  • Assumes flexibility with rotating schedules, providing on-call support, as assigned.
  • Balances high volume of requests/issues with a sense of urgency, tact and diplomacy while meeting deadlines/expectations.
  • Addresses client needs and concerns appropriately and promptly, escalating tickets appropriately to the correct Senior IT Consultant
  • All other duties, as assigned.

Key Skills/Experience/Education

Skills:

  • Knowledge in Windows, MacOS
  • High level of professionalism and a courteous demeanor
  • Strong knowledge and proficiency with Microsoft Office365 products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell and Apple MacBook
  • Strong experience with LAN, WAN, and WLAN technologies
  • Strong knowledge in implementation and troubleshooting Cisco Catalyst, and ASA devices
  • Working knowledge of other enterprise class switches (L2/L3), routers, load balancers, and firewalls
  • Experience working with diverse environments
  • Strong interpersonal and positive teamwork skills
  • Strong written and verbal communications skills with a keen sense of verbal and non-verbal cues to engage potential and existing clients in person, by phone or through other means to assess and respond to users’ needs
  • Effective critical thinking, analytical and problem-solving skills to obtain business solutions, such as to detect changes in circumstances or events
  • Strong organizational, multi-tasking, detail-oriented, and time management skills
  • Required to work on multiple complex projects independently, as well as effectively working within a team
  • Strong documentation skills
  • Adaptability to changing priorities, as needed
  • Strong judgement and decision-making skills
  • Works effectively both independently and in a team-based environment with limited supervision
  • Maintains a high level of confidentiality

Job Type: Full-time

Job Location: Edison, NJ

 

Educational  Qualification:          B.E  in IT / CS / Electronics & Communication  with 7 + Years OR  Diploma -IT /CS + 15 years of Experience. Preferred Certification (ITIL, PMP, Cisco, MCP, MCSE, Cloud Certification),