Lab technician

Responsibilities

• To identify troubleshoot and resolve issues related to hardware failures, SW configuration ,network connectivity, laptop applications etc
• Confirm with users are resolved and document issues root cause
• Text lab infrastructure including organise catalogue and maintenance equipment inventory for software lab benches ensure availability of test equipment and parts
• Test lab equipment health by conducting periodic health check and resolving findings
• Organise audit manage the lab environment to ensure high productivity for software engineering teams
• Identify and recommend creative ways to enhance existing practices propose and implement improvement ideas (process hardware  configuration , automation, etc)
• Participate in the continuous improvement initiatives of lab management team
• Assist with lab space planning and facilitated the build of new lab areas as necessary
• Work with design and test engineers to realise and install prototype builds and support software development projects
• Work independently during second shift

You should definitely have:

• Associate degree in electronics electrical engineering or telecommunications
• Experience with networking basics ability to use tools resolve troubleshoot networking issues (ns lookup, ping, tracet, etc)
• Minimum 2 years of hands-on technician experience in telecommunications and network environment
• Proficiency in windows and Unix systems JIRA Ms office suite
• curious to understand the details of how the full inflate system works devices WAP ACPU , network equipment
• ability to work autonomously manage multiple task at once set standards and work directly with software teams
• strong attention to detail and good communication skills to report issue clearly and effectively

It would be nice if you had:

• knowledge of CompTIA or CompTIA Network+ or  CCNA equvialent skills