IT Engineer

Date: 30-Jul-2022

Location: New Jersey

State: Edis

Country: US

Company: LTTS

Diagnoses and troubleshoots software and hardware problems and help customers install applications and programs.
Provides technical support to resolve network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Tracks requests and solutions, delivers metrics, and delivers standard reports for periodic management review.
Monitors and execute tickets in ticketing system and makes sure tickets are addressed in a timely fashion.
Performs preventative maintenance including server updates, checking backups, anti-virus and application maintenance.
Central IT asset management including hardware and software inventory.
Provides remote support over the phone using remote assist tools.
Manages intake of internal and external technical support requests establishing priorities.
Applies technical knowledge and systems/software expertise to identify root cause of issues responding and articulating solutions.
Triages between end user and vendors to assist in resolving client issues with hardware, software, communications (networks/ISP’s) and desktop applications.
Collaborates with teammates to further develop self-knowledge of technology while supporting same teammates to meet or exceed expectation.
Assumes flexibility with rotating schedules, providing on-call support, as assigned.
Balances high volume of requests/issues with a sense of urgency, tact and diplomacy while meeting deadlines/expectations.
Addresses client needs and concerns appropriately and promptly, escalating tickets appropriately to the correct Senior IT Consultant
All other duties, as assigned.