Customer Project Coordinator

Job Title : Customer Project Coordinator for T&E LOB, based out of Mexico. Grade 5

Job Description

The Customer Project Coordinator is responsible for leading, coordinating, and managing pre-Sales (RFQ) and post-sales customer projects supporting newly launched offers from T&E LoB, ensuring that customer expectations are met and are delivered on time, within scope, and within budget. This role involves acting as a liaison between T&E Line of Business, customers, and other stakeholders to ensure project success.  Deep knowledge and experience with all Secure Power functions, processes, and tools are a plus.

Pre-Sales

• Gather and document opportunity scope requirements and risks - early in the project, prior to bidding,                 in collaboration with all value chain players (sales team, partner, and / or customer). 
• Lead Large RFQ process (T&E offer scope)
• Manage supply chain, demand planning, sales forecast interdependencies.  F
• Oversee custom product process execution.
• Curate documentation reflecting project requirements, timeline, and progress to completion.

Post-Sales

• Once PO is in house, the expectation is that this person would be primary SE contact for the customer roll out project
• Develop and execute the most appropriate stocking strategy based on customer need.
• Work with factory supply planners to adjust inventory for rollout schedules, if needed.
• Service execution
  • Oversee scheduling of FSR dispatches if and where needed, based on geographical need
  • Ensure service commitments – FSR availability, work completion, quality of work, etc – are met and exceeded.
• Support
  • For any technical support issues – normal business hours or after hours, act as a single point of contact to triage and reroute issue resolution to appropriate group, staying engaged from issue identification through resolution.
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"LTTS is an Equal Opportunity Employer and maintains a clear policy against discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. As an inclusive organization, we actively endorse equal opportunities for all candidates with the right mix of talent, skills, and potential. We encourage applications from a diverse pool of candidates and selection for roles will solely be based on individual merit."

"L&T Technology Services LTD is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require any accommodations to participate in the recruitment process or to perform the essential functions of the job, please let us know. We will work with you to provide reasonable accommodations in accordance with applicable law."