CARE Technical Customer Advocate (CTCA)-2024-1868

Key Responsibilities:

• Core Network Expertise:

  • Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G.
  • Experience with Telco/Public Cloud (CNF and VNF) and IP Connectivity.

• Protocol Knowledge:

  • Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.

• Troubleshooting Skills:

  • Advanced troubleshooting skills in IP, Unix, or Linux.
  • Ability to utilize network analyzers and tools to diagnose complex network issues.

• Nokia Process Knowledge:

  • Familiarity with Nokia’s internal processes is a plus.

Communication and Collaboration Skills:

• Proficient in English:

  • Excellent written and spoken English communication skills are essential for effective interaction with Altice.

• Technical Communication:

  • Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.

• Customer-Facing Experience:

  • Experience in a customer-facing role, including 24/7 emergency on-call support.

• Escalation Management:

  • Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

Additional Requirements:

• Project Management:
  • Knowledge of project management principles and methodologies.