Modem development and Protocol analysis engineer

Technical Management

Competency development

• Responsible to identify new competency requirements proactively working with sales/SME team/customer and create a roadmap for competency enhancement for current and future projects

Project Management

Project planning

• Responsible to review project plans, institute changes, and reprioritize as necessary. Enforces to handle post-delivery issues and customer acceptance

Project closure

• Accountable to identify efficiencies for future implementations
• Accountable to evaluate and communicate final project results (scheduled budget and cost efficiency, project team performance, lessons learned, and customer satisfaction) to project team and sponsor in a method as agreed in the project specification

Risk management

• Responsible for risk mitigation

Process Management

Process/Productivity management and improvement

• Responsible to frame and implement effective processes and methodologies that will improve the productivity of the organization        
• Accountable to track resources, timesheets, utilization, and timely invoicing

Customer Management

Manage and build customer relationships

• Responsible for maintaining clear communication with customers regarding mutual expectations, and monitor customer satisfaction. Builds business relationships beyond the project environment
• Accountable to initiate/conduct program review meetings /board review meetings as per agreed plan

Business development

• Responsible for expanding engagement with existing customer and contribute to new proposals

Escalation management

• Accountable for customer escalation management through timely reviews, proactive plans to minimize escalations, action plans to handle escalations effectively
•  Conduct root cause analysis in case of issues and follow up with corrective actions

Business and Strategy Management

Revenue and profitability

• Responsible to monitor projects profitability regularly and ensure group target on revenue and contribution margin/profit are met
• Responsible for keeping abreast of industry/technology trends and driving business growth
• Responsible for tracking contract management (delivery, quality, cost)

Business development

• Responsible for proactive proposals through account mining (across geographical locations)
• Responsible for identifying technical solutions which can contribute to revenue growth/IP creation

• Initiates ideation sessions to explore new opportunities

Organisation Framing and Development Management

Performance management

• Accountable to provide clear goals and objectives to direct subordinates, follow-up and conduct performance appraisals. Monitor implementation of IDPs and retention for critical team members

Leadership

• Responsible to identify potential leaders and groom them for higher level roles through customized programs and assessments
• Accountable for effective delegation and collective decision making in the group